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Day 1 (4 December, 2011)
Improving Performance at an Organisational and National Level Through Benchmarking - Robin Mann
Trends and Strategies as well as Tools and Practices for Successful National Benchmarking - Holger Kohl
Benchmarking in Kuwait University Performance Management - Emad Khorshid
Deploying a Best Practice – A Case Example of a University - Tariq Aldowaisan
The Use of Benchmarking in Organisational Diagnostics and Strategy Development - Jack Hakimian
Benchmarking Genesis - Basma Bargal
The Arab Spring of Employees and Customers Experience - Mohammed Rabie Elsheikh
Day 2 (5 December, 2011)
Benchmarking - Best Practice and Pitfalls - Paul Cherrett
How Can Organizations Use Benchmarking as a Trigger for Constructive Change? - Cem Yolcu
Benchmarking for Health Systems - Nadeem Alduaij
Utilizing Benchmarking in ERM Implementation - Abdulaziz Dashti
TRADE Best Practice Benchmarking - Robin Mann
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Benchmarking for Performance and Best Practice